This privacy notice explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you engage us for accountancy or taxation services. This information will relate to your personal and financial circumstances and it may also include special categories of personal data if this is necessary for the provision of our services to you.

We may also collect information from you when preparing your accounting and taxation records, or when you provide feedback to us.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We may use your information collected from the website to personalise your repeat visits to the site.

Information about connected individuals

We may need to gather personal information about your spouse or close family members and dependants in order for us to provide taxation planning services to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We will provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you.  This contract will be agreed by the issue of an engagement letter setting out our respective responsibilities. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data, we will be unable to fulfil our legal and regulatory obligations.

Where special category data is required we will obtain your explicit consent in order to collect and process this information.

How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

Who might we share your information with?

If you agree, we may email you about other products or services that we think may be of interest to you.

We will not share your information for marketing purposes with any third parties.

In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, taxation, audit and accountancy specialist advice as well as product and platform providers that we use to arrange financial products for you.

Where third parties are involved in processing your data we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.

Where it is necessary for your personal data to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit, e.g. via password protection and/or encryption of data.

To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.

How long do we keep hold of your information?

During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.

We are also subject to regulatory requirements to retain your data for a specified minimum period and we recommend that you keep tax records for a minimum of six years in order to be able to meet any demands by HM Revenue & Customs to go back over previous tax returns.

We reserve the right to retain data for longer where we believe it is in our legitimate interests to do so.

You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details noted below.

When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

Marketing

From time to time we may wish to send you information about our services which may be of interest to you. If you have agreed to receive marketing information, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email at info@w-and-h.com or by post at:

Whitehead & Howarth
327 Clifton Drive South
Lytham St. Annes
Lancashire
FY8 1HN

Cookies

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. These files store information that can be used by the website, for example user preferences. They are used in order to make websites work, or work more efficiently, and can be used to provide information to the site owners. We may use cookies to track visitor use of the website and to compile statistical reports on website activity.

For more information about cookies, including how to view, manage and delete them please visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

What can you do if you are unhappy with how your personal data is processed?

We have appointed our own internal Data Protection Officer and any requests for information should be directed in the first instance to the Data Protection Officer.

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 (local rate)

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24^th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email at info@w-and-h.com

or by post at Whitehead & Howarth, 327 Clifton Drive South, Lytham St, Annes, Lancashire, FY8 1HN.

 

© Whitehead & Howarth 2018